Standard Rod Level

Delivery Policy

• Local deliveries will be made by our own fleet to addresses within 2-3 hours of our depots – this covers most of England and Wales.
• We’ll also deliver outside of the UK, using national couriers (UPS).
• Costs for delivery are depending on the weight and dimensions of the package.
• All packages are securely and safely packaged, typically using recycled packaging from our suppliers.
• If the item is in stock it will be delivered within 2-3 working days
• If an item is out of stock it will be delivered within 5-10 working days – any longer and we will contact you to advise and confirm a revised delivery date.

Cancellation Policy

Please contact our sales team on 01695 729 835 if you wish to change or cancel an order.

Refund Policy

• We hope you will be pleased with your purchase. Should you wish to return anything to us we will be happy to refund or exchange any goods returned to us unused, undamaged and fully resale able within 10 working days of receipt by the customer. The cost of returning any goods other than faulty goods is paid by the customer.
• The customer is liable for any goods returned to us that arrive damaged due to poor packing on the customers part.
• If goods are returned to us after 14 working days or not in a fully resale able condition, we reserve the right to refuse a refund or to deduct a 25% re-stocking charge.